Assist sales managers in communicating with customers daily through multiple channels such as phone, email, and WeChat, responding promptly to customer inquiries, and accurately addressing their needs.
Regularly visit existing customers to understand product usage feedback, procurement plans and potential needs, and maintain long-term and stable customer partnerships;
Assist in handling customer complaints and various abnormal issues, provide timely feedback on progress and follow up on closed-loop processes to continuously improve customer satisfaction.
Responsible for the entire process of sales contract signing and execution management, ensuring contracts are standardized and performance is smooth.
Assist the sales manager in processing sales orders, and follow up on key aspects such as PI (pro forma invoice) preparation, delivery date confirmation, production progress, and shipment arrangements.
Follow up on accounts receivable, assist in reconciliation, invoicing, and collection, ensure timely payment, and reduce the risk of bad debts;
Standardize the management of customer files and order records to ensure that all information is accurate, complete, and traceable, and keep the CRM system updated in sync.
Collect customer feedback on product performance, price, and service, regularly compile and summarize it, and submit it to the sales manager to provide a basis for product optimization and market strategy adjustments.
Closely monitor trends in the Thai air filter industry, market price fluctuations, and competitor activities, and promptly report to the sales manager to assist in market development.
Responsible for receiving visiting clients, coordinating daily sales affairs, and ensuring the team's efficient work.
Assist in preparing business documents such as sales contracts, quotations, and tender documents, ensuring that the documents are standardized and accurate.
Participate in sales activities such as exhibitions, customer visits, and technical exchanges, and provide logistical support, on-site coordination, and follow-up work.
Responsible for the daily maintenance and timely updating of customer information in the CRM system, ensuring data accuracy.
Actively cooperate with the sales team to complete various sales support tasks, including document preparation, sample delivery, meeting preparation, and other tasks assigned by superiors.